Resources

CITY OF LONDON RESOURCES

GOOD NEIGHBOUR GUIDE

FOR BARS • RESTAURANTS • ENTERTAINMENT VENUES

Sound

• Develop a sound mitigation strategy which should include:
  • Speaker placement
  • Installation of sound dampening materials
  • Established appropriate sound levels with your staff
• Contain sound coming from your establishment.
• Be mindful of sound levels created on your patio.
• Ensure amplified music cannot be heard clearly past your property line.
• Have & understand your permit for amplified sound on an outdoor patio.

Client Management

• Be mindful that customers are respectful of their surroundings when lining-up outside your business.
• Nightclubs should have a crowd control plan and be staffed with well-trained courteous security guards.
• Keep the exterior of your establishment clean & clear of any litter or debris.
• Respect the air space. Don't allow customers to smoke or vape at the entrance
• Develop a cleanliness practice for your daily closing procedures.
• Help patrons move along after closing hours.

Communication

• Informed neighbours are more likely to be supportive & understanding
• Provide a written notice to neighbours well in advance of any special events explaining possible disturbances from your typical operations. i.e delivery hours, excessive garbage, access to parking etc.
• Establish lines of communication with your neighbours by providing contact information should they have questions, comments or concerns.
• Respond and address any concerns or questions quickly & directly.
• Document issues you’ve encountered with neighbourhoods & the resolutions.
   

Proactive Measures

• Work with your neighbourhood association, Business Improvement Area or community group.
• Consult with other businesses, City of London By-Law & The London Music Office regarding concerns or issues you are presented with.